Help
I can't connect! What should I do?
If you are on iOS or Android, try restarting the app and/or your device, then reconnecting. To restart the app on iPhone, double press the home button and press and hold the VGL icon in the menu at the bottom that comes up until you see screenshots of all your running applications.
Find VGL and swipe it up or down to end the application. Then restart it from the home screen. It's possible, though unlikely, that we're undergoing maintenance if you can't connect, so please try again at a later time.
Who do I contact to report a problem or suggest a new feature?
Please contact support@getvgl.com for further help.
I want to report someone else using my pictures
Please take a screenshot of the offending profile and email it to support@getvgl.com. We will have the profile removed immediately.
I forgot my password, lost access to my account, or would like to change my account password.
Please remember that you must have already linked your VGL account to an e-mail address. To change or reset your password, visit this page to reset your password.
How does photo verification work?
We prompt guys to upload a picture of their face next to a random challenge, such as a sign saying VGL and today's date, or a random number. This way, we can quickly verify that someone's profile pictures are real, without requiring that they submit private government identification.
How do I look for people in my town only?
To search for local guys, tap the Profiles tab on the bottom left, then at the top, tap the first tab resembling a compass. Now your profile list is sorted by distance to you.
How do I unblock someone?
Go to My Account > Account Settings > Manage Blocks and find the person you want to unblock. Then tap the unblock button on his profile.
What does the blue dot mean next to messages?
The blue dot means the recipient hasn't yet read your message.
I've signed up for VGL VIP, but none of the premium features have been enabled. What should I do?
The first thing to try is to restart the app or log out and sign back in in your browser. If you're on iOS or Android, be sure to fully end the process - don't just minimize the app. If you're
still having trouble, get in touch with us at support@getvgl.com
How do I cancel my subscription to VGL VIP?
If you've subscribed from your iOS or Android device, please manage your subscription through iTunes or Google Play. We don't have the ability to change/cancel subscription
settings for your. If you've signed up through your browser at vgl.me, please e-mail support@getvgl.com and we will cancel your membership for you immediately so that you are no longer billed.
